Refund Policy

At GROWZIO, we strive to provide high-quality digital services and ensure customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be granted and the procedures for requesting a refund.

1. General Refund Policy

Due to the digital nature of our products and services, most sales are final. However, we understand that exceptional circumstances may occur. We evaluate refund requests on a case-by-case basis.

2. Non-Refundable Items

The following are generally not eligible for refunds:

• Digital products that have been delivered and accessed
• Services that have been partially used
• Change of mind or dissatisfaction with service features
• Failure to meet system requirements
• Purchases made more than 7 days ago

3. Refund Request Procedure

To request a refund, please follow these steps:

1. Contact our customer support via WhatsApp within 24 hours of purchase
2. Provide your order details and the reason for the refund request
3. Include any relevant evidence (screenshots, error messages, etc.)
4. Our team will review your request and respond within 48 hours

4. Refund Processing

If your refund request is approved:

• Refunds will be processed to the original payment method
• Processing time may vary depending on your payment provider
• You will receive confirmation once the refund has been processed

5. Service-Specific Refund Policies

Premium App Subscriptions

Refunds for app subscriptions are only considered if:

• The service fails to work as described
• Delivery was not completed within the promised timeframe
• The service becomes permanently unavailable shortly after purchase

IPTV Services

IPTV service refunds may be granted if:

• The service is completely non-functional
• Major channels advertised are consistently unavailable
• Technical issues persist for more than 48 hours

Gaming Top-ups

Gaming top-ups are generally non-refundable once processed, except in cases of:

• Failed delivery (top-up not received)
• Incorrect item purchased (must be reported immediately)

Digital Books

Digital books are non-refundable once downloaded or accessed, except in cases of:

• File corruption that prevents reading
• Incorrect file format that cannot be opened

6. Chargebacks and Disputes

We strongly encourage customers to contact us directly to resolve any issues before initiating chargebacks or payment disputes. Unauthorized chargebacks may result in account suspension and future service restrictions.

7. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified policy.

8. Contact Information

For refund requests or questions about this policy, please contact us:

• WhatsApp: +92 319 5179084
• Email: growzioteam@gmail.com

Please include your order details and the reason for your refund request in your message.